If you have any questions or concerns in relation to how we look after your personal data, please contact us.
Conway van Gelder Grant (‘CVGG’) is committed to maintaining your privacy and protecting and safeguarding your personal information.
We collect information about you that you provide to us when you become a client of CVGG. We collect this information through the completion of our new client form, e-mail or otherwise. We may also receive information about you from other sources.
This is an overview of:
- The types of information we collect about you
- How we collect and use it
- Who we might share it with
- The steps we’ll take to make sure it stays private and secure
- Your rights and your information
For more Information please contact your Agent.
The information we collect
We collect information about you from different places:
- directly from you
- from a third party acting on your behalf such as your Accountant
- when we generate it ourselves
We’ll only collect your information in line with relevant regulations and laws.
You’re responsible for making sure you give us accurate and up to date information.
How we use your information
As your Agent we only use your information where we’re allowed to by law e.g. carrying out the agreement we have with you, fulfilling a legal obligation or where you agree to it.
Who we can share your information with
We will only share your information with third parties as described in our Terms and Conditions
How long we’ll keep your information
We’ll keep your personal information only for as long as you have a relationship with us and where we are obligated to process payments on your behalf. We may also keep your information after this period but only where required to meet our legal or regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.
You have a number of rights relating to your information e.g. to see what we hold, to ask us to share it with another party, ask us to update incorrect or incomplete details, to ask for your information to be deleted or removed if there is not a legal obligation for us to continue to have it, to object to or restrict processing of it, to make a complaint etc.
Make a complaint
If you are still unhappy, you can complain to our supervisory authority with respect to the GDPR, the Information Commissioners Office (“ICO”).